I have experience of human-centered research and design, working on projects in various areas, including health & wellbeing, telecommunication, e-commerce, and the pharmacy industry.
What did I do before my UX journey?
I was a kinder teacher
- Researching children’s behavior, development level, strengths, interests, and frustrations
- Designing fun and engaging learning activities to reach children’s development goals
- Iterating learning program based on what worked, what didn’t work, what has changed
- Managing relationships with colleagues, parents, and other stakeholders
- Thinking from inclusive design, to find solutions to include all children in the learning process
- Advocating for the children's best interest, to influence my colleagues and parents with the early learning methodologies
My teaching philosophy is that teaching is designed for my children, not to make my children fit into my teaching.
My understanding of UX/product design: There is a lot to do and to learn
UX design is “intentional”
I’d like to think it’s related to teaching: understanding the users as much and as sincerely, just like how a good teacher would like to listen to the students and connect with them.
Now, we need to illustrate a good story of our users to take our colleagues or/and clients on board, because “making a product” is not a one-man job. This is why we create archetypes, personas, and journey maps.
These tools are useful in a variety of ways. My point here is that these artifacts are the best opportunities to influence our audiences and show our care towards users. Presenting the personas, interview videos, journey maps and etc. is the best chance to tell the users’ stories, and who doesn’t like a good story?
Are the journey maps and personas all we need to jump in the ideation phase?
My answer is no.
There are levels of pain points and needs, and we need to critically think about them.
“I hate the name of this”
“I hate the colors”
“I hate the way it works”
We must ask the questions: how many users have mentioned this? Are they going to stop using our product because of this? What’s the return on investment if the business puts everyone on the work to change the colors?
The list of a UX Designer’s job and skillset can go on and on, and the things have been mentioned above is just half of it. However, I’m excited about this job, it allows me to apply my strength in systematic thinking and also a high level of attention to detail.
What is my passion?
I want to make meaningful changes and designs!
Sounds generic? Let me tell you a little bit more:
Justice
The world is designed for majorities, but it can be way better than that, and we can achieve more with design.
Learning
“learning” to me means upskills with attending to courses and workshops. It also means the ‘aha moment’ when I find my assumption is wrong and learned more about the world.
Uplifting others
I feel rewarded when I know what I’m doing is bringing delight into people’s life.
Career
Career offers a place for me to show my value and build connections with the world. It’s a cutting-edge place where we don’t need to have the same hobbies and background, but we work towards common goals.